Terms and Conditions



1. These terms & conditions apply to all transactions made on this website or via telephone and cover the supply of goods by Redvulette.


1.2.
By browsing or using this site, you acknowledge you have read, understood and agree to be bound by these Terms and Conditions. Please therefore read these terms carefully before purchasing goods from us and print off a copy of these terms for your own records. When purchasing goods by telephone a copy of these Terms and Conditions will be posted to you if you do not provide an email address. However, if you supply an email address when purchasing goods by telephone, then you will receive your “order acknowledgement”, highlighting these Terms and Conditions by email. You will be asked to read and accept these terms and conditions each time you place an order.

1.3. We reserve the right to revise these terms at any time, at our sole discretion by posting changes on our website (www.redvulette.com) All changes will take effect on the date they are posted on our website. You are responsible for reviewing all information posted on our website. Continued use of our website after changes are posted constitutes your acceptance of the amended terms and conditions. In the event of any conflict between the original and amended Terms and Conditions, the amendment will prevail.

1.4. Acceptance of these Terms and Conditions will not affect your statutory rights.

 

 



2. YOUR ACCOUNT


2.1.
If you want to purchase goods, either on this website or by telephone, you will be asked to complete an order form and provide your personal details including name, address and credit/debit card details. We will use the details you provide to create your online account with us.

Website Terms & Conditions

General

Your Account

Contract –Your Order

Payment

Availability of Goods

Delivery

Cancellation and Returns

Cancelling / Amending an Order Prior to Dispatch

Cancelling An Order within 14 Days of Receipt of Goods

Return of Faulty Goods

Goods found to be faulty within 14 days of receipt

Goods that are found to be faulty after more than 14 working days from receipt

Website Content

Website Conduct and Spam

Data Protection and Privacy Policy

Electronic Communications

“Limitation of Liability/Indemnity Events beyond reasonable control Entire Agreement Waiver/Assignment/Severability Contract (Rights of Third Parties) Act 1999 Governing Law and Jurisdiction”

 






1. GENERAL TERMS AND CONDITIONS


1.1. These terms & conditions apply to all transactions made on this website or via telephone and cover the supply of goods by Redvulette.

 

1.2. By browsing or using this site, you acknowledge you have read, understood and agree to be bound by these Terms and Conditions. Please therefore read these terms carefully before purchasing goods from us and print off a copy of these terms for your own records. When purchasing goods by telephone a copy of these Terms and Conditions will be posted to you if you do not provide an email address. However, if you supply an email address when purchasing goods by telephone, then you will receive your “order acknowledgement”, highlighting these Terms and Conditions by email. You will be asked to read and accept these terms and conditions each time you place an order.

 

1.3. We reserve the right to revise these terms at any time, at our sole discretion by posting changes on our website (www.redvulette.com). All changes will take effect on the date they are posted on our website. You are responsible for reviewing all information posted on our website. Continued use of our website after changes are posted constitutes your acceptance of the amended terms and conditions. In the event of any conflict between the original and amended Terms and Conditions, the amendment will prevail.

 

1.4. Acceptance of these Terms and Conditions will not affect your statutory rights.




2. YOUR ACCOUNT

2.1. If you want to purchase goods, either on this website or by telephone, you will be asked to complete an order form and provide your personal details including name, address and credit/debit card details. We will use the details you provide to create your online account with us.

 

2.2. It is your responsibility to ensure that details you provide us with are accurate and complete. You agree to notify us immediately of any changes to your personal details. You can amend your details contacting the original telephone number used when purchasing goods.

 


3. YOUR ORDER

3.1. After you have submitted your order on this website or provided an email address when completing your order by telephone you will be sent an automatically generated e-mail acknowledging the details of your order within7 days. If however you did not provide an email address when completing your order by telephone then you will receive an acknowledgement of your order by post within 7 days. This acknowledgement is not an order confirmation or order acceptance by us.

 

3.2. If you submitted your order on this website or provided an email address when completing your order by telephone we will send you a further e-mail informing you when your order has been dispatched and providing information about your rights to cancel and our returns policy. This e-mail constitutes acceptance of your order and forms a legally binding contract between us. If you purchased your goods by telephone and did not provide an email address, you will receive your invoice together with the goods, which forms a legally binding contract between us. The contract is subject to your rights of cancellation as referred to below.




4. PAYMENT

4.1. We only accept payment via PayPal by Visa, Visa Electron, Visa Purchasing, Solo, MasterCard, Delta and Switch via PayPal. Payment will be deducted from your nominated account when we process your order.

 

4.2. All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges (for details see “Delivery Section” below). The total cost of your order will be the price of the goods you order, plus the applicable delivery charge and will be set our clearly in your Shopping Basket before you complete your order.

 

4.3. Every effort is made to ensure that prices and descriptions shown on the website are accurate at the time you place an order. If we discover an error in the price or description of any goods you have ordered, we will send you an e-mail, or contact you by telephone, asking you whether you wish to continue or cancel your order.

 

4.4. If we do not receive a response within 14 days, we reserve the right to cancel your order. If the order is cancelled for whatever reason we will refund any sum that has been debited from your credit/debit card. This may take up to 30 days to process.

 

5. AVAILABILITY OF GOODS

5.1. All goods are subject to availability. We will inform you by e-mail or by telephone, as soon as possible if the goods you have ordered are not available. In the unlikely event that you are charged for goods that are no longer available we will credit you for any sum that has been debited from your credit/debit card for such goods.






6. DELIVERY

6.1. We will deliver the goods you have ordered to the address specified by you when you order. We only deliver to addresses in the UK. Delivery cannot be made to the Channel Islands. We can only deliver your initial order to your cardholder address. If you make subsequent orders we can deliver them to another address specified by you when you place the order. We will deliver goods to you via our selected carrier service and you may be required to provide a signature on delivery of the goods.

 

6.2. There is no minimum order. These prices are based on our selected carriers’ delivery charges. Deliveries made by courier will require a signature on delivery. See table below for indications of delivery costs.

 

6.3. These prices are based on our selected carrier’s delivery charges and may be changed from time to time. All such changes will be posted in these Terms and Conditions and will be effective immediately. All delivery charges will be clearly set out in the “Checkout” section of the “My Basket” area.

 

6.4. Once your order is dispatched from our warehouse we will aim to deliver it within 2 - 3 working days. Deliveries made by courier will require a signature on delivery. If you suspect any goods to be damaged at point of delivery then YOU MUST inform the delivery driver. Failure to do so may affect any return claims that you make thereafter. If after inspection the goods are found to be faulty please follow the instructions as outlined in our Returns Process below.

 

Number of goods ordered Delivery Cost Inc Vat

 

Within London

1-12     £2.95

13- 23  £1.95

24+       Free

 

Outside London

1-12.    £5.95

13-23   £3.95

24+      Free

 

6.5. If you are not available to take a delivery our selected carriers will leave a card with their contact details and return the goods to their local depot. Our carriers will request you visit their depot. Alternatively, goods may be collected direct from the local depot after first arranging with the carriers a mutually agreeable time. Goods not collected within 5 working days may be returned to us.

 

6.6. To collect goods you will need to take the card that has been left and a form of ID, showing your address details, for security purposes e.g. drivers licence or utility bill. You may also be asked to produce a copy of your online order. 6.7. Deliveries will normally be made between 8.00am and 5.30pm, Monday to Friday, excluding bank or other public holidays.

 

6.8. If delivery cannot be made to your address for reasons outside our control then Redvulette will inform you by e-mail or contact you by telephone as soon as possible.

 

6.9. If you fail to take delivery of the goods ordered, other than by reason of circumstances under our control, then the order will be cancelled. We will send you an e-mail, or contact you by post, notifying you of the cancellation and will refund your credit card/debit card the original amount paid by you for the goods, including any delivery charge.

 

6.10. Please retain the invoice included with your delivery as proof of purchase. The goods are at your risk from the time you take delivery of them.




 

7. CANCELLATION AND RETURNS

7.1. Cancelling / Amending an Order Prior to Dispatch

 

7.1.1. Should you wish to either cancel or amend an order prior to dispatch please do so by emailing us at bev@redvulette.com. Your email must clearly state your name, full postal address, contact telephone number and your order number. If you ordered your goods by telephone and did not provide us with an email address during the order process, please contact us at the telephone number provided to you by post with your order acknowledgement at the time you placed your order

7.1.2. If you are cancelling an order you will receive a full refund to your credit/debit card account within 30 days.

 

7.1.3. If you wish to change the delivery address for an order we will require a minimum of 24 hours notice prior to dispatch date. Please remember we cannot change a delivery address on a first order, this must be delivered to the card holders address.

 

7.2. Cancelling An Order within 14 Days of Receipt of Goods

 

7.2.1. You are entitled to cancel your order within 14 days of receipt of goods and return the goods to us. It is your responsibility to inform us in writing, within 14 days of receipt of the goods that you wish to cancel an order and return the goods back to our warehouse.

 

7.2.2. There are two ways of cancelling an order:

 

7.2.2.1. Option 1

 

Inform us within 14 days of receipt of goods by emailing us at bev@redvulette.com or writing to us at address provided on website. When contacting us, please state your name, full postal address, contact telephone number and order number as stated on the purchase confirmation sent to your nominated e-mail address. Failure to do so may render it impossible to complete this process.

 

7.2.2.2. Option 2

 

If you ordered your goods by telephone and did not provide us with an email address during the order process, please contact us at the telephone number provided to you by post with your order acknowledgement at the time you place your order.

 

7.2.3. Next

 

Once you have successfully completed one of the two options above you will need to send the goods back to us at your own cost. We suggest the use of a carrier that can provide a “proof of delivery” e.g. the Post Office. Please remember you must inform us within 14 days of receipt of goods if you wish to return goods to us.

7.2.4. When returning goods, please clearly label the package with the returns address listed above and the order number. Please also include a copy of your original invoice as confirmation of your purchase and to assist us in either arranging an exchange or refund.

 

7.2.5. The goods you wish to return must be in a saleable condition, and in its original undamaged packaging. If the packaging is damaged in any way we may deduct a reasonable amount from the refund to cover this cost. The overall condition of the goods being returned will also be considered when making a refund. This does not affect your statutory rights in the event of faulty goods.

 

7.2.6. Refunds will be made to your credit/debit card within 30 days of receipt of the returned goods into our warehouse. Where orders are part returned we will refund a proportion of the original postage. Except in the case where goods are found to be faulty within 28 days of receipt of goods, the cost of returning the goods back to us is to be paid by you.

 

7.3. Return of Faulty Goods

 

7.3.1. All of our goods come with a 6 months manufacturer’s warranty. This warranty does not cover faults or damage caused by accident, neglect or misuse.

 

7.3.2. This warranty does not affect your statutory rights.

 

7.4. Goods found to be faulty within 14 days of receipt

 

7.4.1. Where:

 

 Goods are found to be faulty within 14 days of receipt of goods, or

 

 Our driver was informed at time of delivery that the goods were damaged you may request either replacement goods or a refund within 14 days of receipt of goods by following one of the options below

7.4.2. Option 1

 

You can inform us within 14 days of receipt of goods by emailing us at bev@redvulette.com or writing to us at address provided on website. When contacting us, please state your name, full postal address, contact telephone number and invoice number which was enclosed with your goods. Failure to do so may render it impossible to complete this process.

 

7.4.3. Option 2

 

If you ordered your goods by telephone and did not provide us with an email address during the order process, please contact us at the telephone number provided to you by post with your order acknowledgement at the time you placed your order.

 

7.4.4. Next

 

Once you have informed us please return the faulty goods to us within 7 days. Please note that you have 14 days from receipt of the goods to request your return. When returning faulty goods to us we suggest the use of a carrier who can provide “proof of delivery” e.g. the Post Office.

 

7.4.5. When returning goods, please clearly label the package with the returns address listed above and the order number. Please also include a copy of your original invoice as confirmation of your purchase and to assist us in either arranging an exchange or refund.

 

7.4.6. The goods you wish to return must be returned complete and in their original and undamaged packaging.

 

7.4.7. If you have requested replacement goods then these will be delivered to you within 30 days of receipt of the returned goods.

 

7.4.8. If you request a refund it will be made to your credit/debit card within 30 days of receipt of the returned goods. The original postage cost paid by you will be refunded providing the goods were found to be faulty within 28 days of receipt. Where orders are part returned we will refund a proportion of the original postage.

7.4.9. We will pay reasonable costs for returning the faulty goods and any delivery charges involved in the replacement of the faulty goods.

 

7.5. Goods that are found to be faulty after more than 14 days from receipt

 

7.5.1. We will replace goods that are found to be faulty after 28 days of receipt provided they still fall within the 6 month warranty period.

 

7.5.2. You may request replacement goods after 14 days of receipt of goods by following one of the options below

 

7.5.3. Option 1

 

You can i n f o r m us b y emailing us at bev@redvulette.com or writing to us at address provided on website. When contacting us, please state your name, full postal address, contact telephone number and invoice number which was enclosed with your goods. Failure to do so may render it impossible to complete this process.

 

7.5.4. Option 2

 

If you ordered your goods by telephone and did not provide us with an email address during the order process, please contact us at the telephone number provided to you by post with your order acknowledgement at the time you placed your order.

 

7.5.5. Next

 

Once you have informed us please return the faulty goods to us within 7 days. Please note that you have 6 months from receipt of the goods to request your returns authorisation. When returning faulty goods to us we suggest the use of a carrier who can provide “proof of delivery” e.g. the Post Office.

 

7.5.6. When returning faulty goods, please affix the Return Address Label. This is available to you when you complete your returns request online or would have been posted to you, together with your order acknowledgement, at the time you placed your order Please also include a copy of your original invoice as confirmation of your purchase and to assist us in either arranging an exchange.7.5.7. The goods must be returned complete ideally in their original and undamaged packaging.

 

7.5.8. Under no circumstances will we accept any goods at our returns warehouse if this process has not been followed.

 

7.5.9. Replacement goods will be delivered to you within 30 days of receipt at our warehouse of the returned faulty goods.

 

7.5.10. You will be responsible for the cost of returning the goods to us but we will pay the cost of sending replacement goods to you.

 

7.5.11. Your original warranty cover will not be affected.




 

8. WEBSITE CONTENT

8.1. We take care in presenting our goods on this website as accurately as we can. However, the images you will see will partly depend on your computer monitor’s colour and display capabilities. We are therefore unable to guarantee that the images of the goods you see are an accurate representation of the actual goods.

 

8.2. The material on the Site is provided on an “as is” basis without any representations, warranties, conditions or other terms of any kind. Accordingly, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, and other terms of any kind, express or implied in relation to the website and its contents, including but not limited to terms or warranties of satisfactory quality, merchantability, performance, fitness for any particular purpose, accuracy, omissions, completeness or currency. All terms or warranties that may be implied by statute or otherwise are expressly excluded as far as it is legal to do so.

 

8.3. We will make reasonable efforts to ensure that this website is free from viruses or other defects but we do not warrant a) the accuracy, currency or completeness of the material on the website; b) that the operation of the website will be uninterrupted or error free; and c) that the content of the website will be free from viruses or other harmful or malicious programs.8.4. Unless otherwise stated, we own the copyright, database right, trade marks and all other intellectual property rights in all material and content on this website. No part of the material or content of this website may be stored, printed, copied or otherwise reproduced save for your own personal use. In addition, none of the material on this website may be altered or transmitted or distributed to any other party without our prior written consent. We neither warrant nor represent that use of this website will not infringe rights of third parties not owned or affiliated with us.”

 

8.5. Any other websites to which you link from this site are governed by their own terms and conditions and we accept no responsibility or liability for the operation or content of websites outside our control.

 




9. WEBSITE CONDUCT AND SPAM

9.1. You are strictly prohibited from using our website in any way that causes the website, or is likely to cause, the website, or access to it to be interrupted, damaged, or impaired in any way.

 

9.2. You accept that you are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

 

9.3. You are strictly prohibited from using the website for any of the following:  For fraudulent purposes or in connection with a criminal offence or other unlawful activity;

 

 To send (or support) the sending use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, single mailings or any “SPAM”.

 

 To cause annoyance, inconvenience or needless anxiety.

10. Data Protection and Privacy Policy

 

10.1. Your data will be held and/or transferred in accordance with English data protection legislation. We will not pass any of your personal details on to any third parties without first receiving your express permission to do so.

 

11. Electronic Communication

 

11.1. If you provided an email address when originally purchasing goods we will always communicate with you electronically, either by email or by posting information on our www.redvulette.com website. You agree not to treat such emails as SPAM. For contractual purposes, you agree to receive communications from us electronically and you consent that all agreements, notices, and other communications that we provide with you electronically satisfy any legal requirements that such communications be in writing (this does not however affect your statutory rights). If you did not provide an email address we will contact you either by post or telephone.

 

12. Limitation of Liability/Indemnity

 

12.1. In relation to any breach of these Terms and Conditions, we exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party including without limitation: any direct or indirect loss; any incidental, consequential, punitive, indirect, special loss or damages; any direct or indirect loss of income or profits any loss of goodwill, data, contracts or use of money arising out of or in connection with the use of the website in any way, whether in contract or tort (including negligence).

 

12.2. Nothing in these Terms and Conditions shall operate to exclude our liability or the liability of our employees’ and agents for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraudulent misrepresentation or fraudulent misstatement; or (iv) any liability which cannot be excluded or limited under applicable law.

12.3. You shall indemnify and keep us and our subsidiaries, partners, licensors, content providers, services providers, employees, agents, officers, directors indemnified against all actions, proceedings, damages, costs, claims, expenses and liability whatsoever arising out of any breach of these terms by you including but not limited to any breach resulting from unauthorised use of the www.redvulette.com website including any claims made against us by third parties in relation to information accessed by you due to your use of the website at www.redvulette.com

 

13. Events beyond reasonable control

 

13.1. Neither party shall be held responsible for any delay or failure to comply with its obligations under these terms if the delay or failure results from any cause which is outside its reasonable control. If either party is unable to fulfil